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Henderson Digital

Fixed website repair · Cowra & Australia-wide

Fix the website problem blocking real business

One broken form, booking path, integration or live-site problem. Free preflight, fixed price, and no open-ended troubleshooting bill.

Describe what is broken

Good fit for one costly break

  • A form, booking flow or integration stopped working
  • A WordPress update, plugin change or deployment broke part of the site
  • Visitors are hitting errors, redirects, certificate warnings or blank pages
  • The site is live but one technical problem is costing enquiries or staff time

Included

Triage, repair, verify, document

  1. 01A no-charge 20-minute preflight to confirm the problem and access fit
  2. 02Diagnosis of one defined problem on one existing website
  3. 03Up to five hours of hands-on repair by a senior software engineer
  4. 04Verification of the repaired customer path where third-party systems permit it
  5. 05A written change record, test result and any sensible next action

Clear boundary before access

  • One existing website and one defined repair outcome
  • No redesign, new website, content campaign or open-ended maintenance
  • No active breach response, malware forensics or recovery without a clean backup
  • Provider fees, account-verification delays and third-party outages are excluded
  • Work stops at five hours; larger repairs need a separate written scope

FAQ

Before you commit

Do I pay before you know whether the repair fits?

No. The 20-minute preflight is free. I confirm the problem, access requirements and realistic five-hour boundary before issuing the fixed invoice.

Is this only for Cowra businesses?

No. Henderson Digital is based in Cowra and serves the Central West, but most repairs can be delivered remotely anywhere in Australia when secure access is available.

Will you need my password?

Preferably not. Use provider team access, delegated access or a customer-controlled screen-share where available. Never send passwords, API keys or payment details through the contact form.

What if the problem cannot be fixed inside five hours?

I stop at the cap, preserve a usable record of what was learned and explain the smallest sensible next step. Further work needs a separate written scope and your approval.

Free 20-minute preflight

Start with the exact broken customer step

Send the website address, what should happen, and what happens instead. I will confirm whether the problem fits the fixed five-hour boundary before any invoice.

Keep access details out of this form

Do not send passwords, API keys, backups, card data or payment-provider details. Secure access is arranged only after scope is confirmed.

Describe the problem

No obligation. Response within one business day.

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